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BoatPass Rewards – Terms & Conditions

Last Updated: August 21, 2025

BoatPass Rewards ("Rewards Program" or the "Program") is a promotional loyalty program offered by BoatPass and governed by the following Terms and Conditions. Participation in the Program constitutes acceptance of these Terms.

1. Eligibility

1.1 Eligible Memberships.

A Member is eligible for automatic enrollment in BoatPass Rewards if their Membership meets both of the following criteria:

• Billing Frequency Requirement: The Membership must be billed on a Monthly, Quarterly (every 3 months), Semiannual (every 6 months), or Yearly cycle.
• Minimum Annual Usage Requirement: The Membership must include at least 12 Passes per year, regardless of billing frequency.

Examples of eligible plans include:

• 1 Pass per month (12 per year)
• 3 Passes every 3 months (12 per year)
• 6 Passes every 6 months (12 per year)
• 12 Passes per year (yearly billing)

1.2 Ineligible Memberships.

The following plans are not eligible for BoatPass Rewards:

• Any plan that results in fewer than 12 Passes per year (e.g., 6-pass annual plans)
• Bi-monthly or Quarterly plans where one Pass is issued per payment
• Any billing structure not aligned with the standard cycles listed above
• Any Membership that does not include at least 12 Passes annually

1.3 Good Standing Requirement.

To earn Stars, the Member must: (a) have an active Membership, and (b) be in Good Standing, meaning all dues are paid and the account has no outstanding balance.

Paused, delinquent, canceled, or inactive memberships do not earn Stars.

2. Earning Stars

2.1 Star Issuance.

Eligible Members receive one (1) Star on the first day of each calendar month, provided their Membership is active and in Good Standing on that day.

2.2 Streak Requirement.

A Member must earn 10 consecutive Stars (ten months in a row) to qualify for a Free Trip Reward.

2.3 Loss of Streak.

If a Member fails to earn a Star in any month, the Member's streak resets to zero and all Stars accumulated in that streak are forfeited.

3. Free Trip Reward: Category, Hours & Value

3.1 Qualification.

Upon earning 10 consecutive Stars, the Member becomes eligible to redeem one Free Trip Reward ("Reward").

3.2 Determination of Reward Value.

The Reward is determined based on the lowest-priced Membership Category the Member held at any point during the 10-Star streak, and the lowest number of hours associated with that category during the streak.

3.3 Reward Includes:

The Reward consists of a digital coupon representing the full value of one (1) trip in the eligible Membership Category and for the eligible number of hours determined under Section 3.2. The coupon value corresponds to the cost of a standard trip in the applicable category and duration and may be used solely to book that trip.

3.4 Reward Issuance.

Once 10 consecutive Stars are earned, the Member must redeem their Reward through the Member Portal. Upon redemption, BoatPass will issue and email the Member a digital Reward coupon equal to the value of one trip in the eligible Membership Category and for the eligible number of hours determined under Section 3.2.

3.5 Booking Process.

Reward trips must be scheduled through a BoatPass concierge via written communication (email, text message, or WhatsApp). Reward trips cannot be booked directly online.

3.6 Non-Combining Rule.

Rewards cannot be combined with any other offers, promotions, discounts, credits, or upgrades. They may only be redeemed for a single trip as defined in these Terms.

3.7 Non-Transferability.

Rewards are non-transferable, have no cash value, and cannot be sold, exchanged, or converted into credit.

4. Program Limitations

4.1 BoatPass may deny issuance or redemption of a Reward if the Member engages in misuse, fraud, manipulation, or activity inconsistent with these Terms.

4.2 Stars have no monetary value and cannot be transferred, purchased, gifted, combined, or redeemed for cash.

4.3 BoatPass is not responsible for lost, deleted, or misplaced Reward emails, though replacements may be issued at its discretion.

5. Program Modifications

BoatPass may modify, suspend, or discontinue the Rewards Program at any time, including changes to eligibility rules, Star issuance, reward value, or redemption requirements. Modifications will not affect Rewards already earned prior to the change.

6. Interpretation

BoatPass retains full authority to interpret these Terms and Conditions and to make final decisions regarding eligibility, Star issuance, streak validity, reward qualification, and redemption.